Privacy Policy

Your privacy is important to us at Heritage Roof Craft. This policy explains how we collect, use, and protect your personal information when you use our online platform and engage with our specialist roofing and restoration services.

Information We Collect

We may collect and process the following personal data from you:

• Contact details such as your name, postal address, phone number, and email address when you request a quote or communicate with us.
• Information related to your property and roofing needs to provide tailored services including traditional French slate roofing, heritage slating techniques, and restoration work.
• Technical data such as IP addresses and browser details when you access our website to improve service functionality and security.

How We Use Your Information

We use your information primarily to:

• Provide and manage our specialist roofing and restoration services.
• Respond to enquiries, schedule surveys, and deliver customer support.
• Comply with legal and regulatory obligations related to construction and heritage restoration.
• Improve and personalise your experience on our online platform.

Legal Basis for Processing

Under the UK General Data Protection Regulation (GDPR), we process your personal data based on:

• Your consent where you provide it (e.g., contacting us via our website).
• Performance of a contract, such as fulfilling a roofing contract or survey appointment.
• Legal obligations we are required to comply with.
• Legitimate interests related to running our business securely and efficiently.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in delivering our services, such as surveyors or contractors, only when necessary and subject to strict confidentiality agreements.

We may also disclose information to comply with legal requirements or respond to lawful requests by public authorities.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have rights under current data protection laws, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data when no longer required.
• Object to or restrict processing of your data in certain circumstances.
• Request portability of your data in a structured, commonly used format.

To exercise these rights, please contact us at our registered address below. We may need to verify your identity before acting on your request.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss or destruction, and misuse.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance your user experience and collect analytic data. You can manage your cookie preferences through your browser settings.

International Transfers

Your information is stored and processed within the United Kingdom. If any data transfer outside the UK occurs, it will be subject to appropriate safeguards to ensure your data protection rights are maintained.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our platform with the revised date.

Contact Information

If you have any questions or concerns about this privacy policy or your personal data, please contact us at: